Letting someone new into your home can feel like a big step. Here's exactly what to expect, from the first phone call to the end of the visit.
Before the visit
You (or a family member) call, text, or book online. I'll ask a few simple questions about what's going on. Then I'll tell you the price and we'll pick a time.
I call the day before to confirm. If anything changes, just let me know.
Things to have ready
- The phone, tablet or computer you need help with, and its charger.
- Your glasses, if you use them.
- Any passwords you've written down. You'll type them yourself.
- A list of questions, if you have one. Don't worry if you don't.
During the visit
- We sit down and talk. You tell me what's bothering you, in your own words. There are no silly questions.
- We fix it, your way. I can fix it for you, or show you each step in plain English so you can do it yourself. Your choice.
- We practice, if you'd like. If you want to learn it, we go over it again until it sticks. If you just want it working, we skip this step.
- You get a written note. Simple steps on paper, or by email to you or your family.
When you need to type a password, I look away. I never write down or keep your passwords, and I never touch your banking.
How long it takes
A single visit is up to 1 hour for $75. If we need more time, I'll ask you first. Extra time is $35 per half hour, and only if you agree.
Can family be there?
Yes. A son, daughter or friend is welcome to join in person or by phone. Weekday evenings are kept for visits booked by family.